Privacy Policy
Last updated: January 30, 2026
Introduction
At Orbitane, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services.
We are committed to protecting your personal data and respecting your privacy rights. This policy will help you understand what information we collect, why we collect it, and what we do with it.
Information We Collect
Information You Provide Directly
When you interact with our website or contact us, you may provide:
- Contact information including name, email address, and company name when you fill out contact forms
- Communications you send to us including messages, inquiries, and feedback
- Information about your marketing needs and business challenges when you reach out for services
Information Collected Automatically
When you visit our website, we automatically collect certain information:
- Device information including IP address, browser type, operating system, and device identifiers
- Usage data including pages visited, time spent on pages, links clicked, and navigation paths
- Referral information including the website or search terms that brought you to our site
- Cookie data and similar tracking technologies as described in our Cookie Policy
Information from Third Parties
We may receive information about you from:
- Analytics providers who help us understand website performance and user behavior
- Advertising networks that provide insights on campaign performance and audience reach
- Business partners and referral sources who may share professional information about potential clients
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery and Communication
To respond to your inquiries, provide information about our services, and communicate with you about potential partnerships or projects.
Website Improvement
To analyze how visitors use our website and identify areas for improvement in user experience, content, and functionality.
Marketing and Outreach
To send relevant marketing communications about our services, industry insights, and thought leadership content, where you have consented to receive such communications.
Security and Fraud Prevention
To protect our website and services from security threats, unauthorized access, and fraudulent activities.
Legal Compliance
To comply with applicable laws, regulations, and legal processes, and to enforce our terms and policies.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you have given us clear consent to process your personal data for specific purposes, such as receiving marketing communications.
- Contract Performance: When processing is necessary to fulfill our contractual obligations or take steps at your request before entering into a contract.
- Legitimate Interests: When we have a legitimate business interest in processing your data, such as improving our services or preventing fraud, provided your rights don't override these interests.
- Legal Obligation: When we need to process your data to comply with legal requirements or respond to lawful requests from authorities.
Data Sharing and Disclosure
We may share your personal information with:
Service Providers
Third-party vendors who help us operate our website, conduct our business, or serve our clients, such as hosting providers, analytics services, and marketing platforms. These providers are contractually obligated to protect your data and use it only for specified purposes.
Business Partners
Trusted partners who work with us to deliver services or refer potential clients, where such sharing is relevant to the services you've requested or consented to.
Legal Requirements
Government authorities, law enforcement, or other parties when required by law, to protect our rights, or to comply with legal proceedings, court orders, or regulatory requirements.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
We do not sell your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit and at rest using industry-standard protocols
- Access controls and authentication mechanisms to limit data access to authorized personnel only
- Regular security assessments and monitoring to identify and address potential vulnerabilities
- Employee training on data protection and privacy best practices
- Incident response procedures to handle potential data breaches promptly
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to maintaining industry-standard protections.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Contact form submissions and inquiry data are retained for up to 24 months to allow for follow-up and service delivery
- Analytics data is typically retained for 12 months to support website improvement efforts
- Marketing communications data is kept until you withdraw consent or request deletion
- Legal and compliance records may be retained longer to meet regulatory requirements
When we no longer need your personal information, we securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
You have the right to request access to the personal information we hold about you and receive a copy of your data.
Right to Rectification
You can request that we correct inaccurate or incomplete personal information we have about you.
Right to Erasure
You can request that we delete your personal data, subject to certain legal exceptions and retention requirements.
Right to Restrict Processing
You can request that we limit how we use your personal data in certain circumstances.
Right to Data Portability
You can request to receive your personal data in a structured, commonly used format and transmit it to another organization.
Right to Object
You can object to our processing of your personal data for certain purposes, including direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the information provided on our contact page. We will respond to your request within the timeframe required by applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly and in accordance with applicable law.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information, such as standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that we have collected personal data from a child without appropriate parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will update the "Last updated" date at the top of this policy and may provide additional notice through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through our contact form.
We are committed to addressing your privacy concerns and will respond to your inquiries in a timely manner.
Contact Us